Hotel, tourism and service professionals
Hospitality Management
A 216-hour modular programme for the hotel, tourism and restaurant sector: half theory, half practice.
Workload
216 hours
Balance
108 theory · 108 practice
Structure
8 modules
Format
Blended, in person and online
Modules
What you'll study
Hospitality today
Structure, services and current trends.
Guest psychology
Communication and customer-centred service.
Front Office
Reservations, check-in and check-out, PMS systems.
Financial management
Costs, revenue, budgets and KPIs.
Food and Beverage
F&B services and service organisation.
Company management
Running a hospitality business.
Business and finance
Hospitality business management and finance.
Service design
Performance improvement and practical work.
Tools
Tools you'll use
Hotel PMS (Opera or equivalent)Excel for financial analysisMicrosoft Office and Google WorkspaceTeams, Zoom or Moodle
Who it's for
Open to adults 18+
- People working or seeking work in hotels, tourism and restaurants
- Entrepreneurs starting or growing a hospitality business
- Managers in the sector
- Professionals retraining for a new career
Flexible
Full programme or single modules
Take the complete 216-hour programme or individual modules aligned with your team’s priorities. Training can run individually, in small groups or for larger cohorts.
Interested in this programme?
Tell us about your group, school or company. We will help you shape the right format, dates and mobility.
Professional programmes in Madrid, taught in English, with real international experience built in.
Learn today, lead tomorrow.
Contact
Paseo de la Castellana, 200, planta 7
Oficinas 701–720
28046 Madrid, Spain
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